Technical Support for RoBoard in Germany?

Based on DMP's Vortex processor / SoC this board is a full computer capable of running a standard Windows and Linux installation on the backpack of your robot.
4 postsPage 1 of 1
4 postsPage 1 of 1

Technical Support for RoBoard in Germany?

Post by Blacky123 » Thu Jul 30, 2009 7:52 am

Post by Blacky123
Thu Jul 30, 2009 7:52 am

Is there any possibily to get technical support for RoBoard in Germany? There were pretty good help in my last post but it didn't fix the problem so I have to give the board to maintance. I only know about support in Taiwan an Canada which is a problem because the shipping costs a that high that it is cheaper to buy a new one.
Is there any possibily to get technical support for RoBoard in Germany? There were pretty good help in my last post but it didn't fix the problem so I have to give the board to maintance. I only know about support in Taiwan an Canada which is a problem because the shipping costs a that high that it is cheaper to buy a new one.
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Post by ProblemChild » Thu Jul 30, 2009 9:59 am

Post by ProblemChild
Thu Jul 30, 2009 9:59 am

hi there... there seems to be an increasing community here for the RoBOard.
I'm assuming that most are UK based or at least English as a first Language.
The problem is of course that you could get it repaired in Germany but the availability of components (The Vortex SoC for instance) I feel may well be an issue other wise I would be willing to do rework on the board if we had a circuit diagram!

I've seen a couple of threads about broken Roboards... i really hope this isn't going to become an issue.

Any way what did you do to your board ?

John
hi there... there seems to be an increasing community here for the RoBOard.
I'm assuming that most are UK based or at least English as a first Language.
The problem is of course that you could get it repaired in Germany but the availability of components (The Vortex SoC for instance) I feel may well be an issue other wise I would be willing to do rework on the board if we had a circuit diagram!

I've seen a couple of threads about broken Roboards... i really hope this isn't going to become an issue.

Any way what did you do to your board ?

John
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Post by Blacky123 » Thu Jul 30, 2009 11:34 am

Post by Blacky123
Thu Jul 30, 2009 11:34 am

Hi John, I wrote also the post with " RoBoard probably damaged by ESD here in the forum. I got a little shock when I wanted to disconnect the power from the Board, I assume it was a static discharge. The bord shut down and came never back to live.
Hi John, I wrote also the post with " RoBoard probably damaged by ESD here in the forum. I got a little shock when I wanted to disconnect the power from the Board, I assume it was a static discharge. The bord shut down and came never back to live.
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Post by roboard » Thu Jul 30, 2009 12:43 pm

Post by roboard
Thu Jul 30, 2009 12:43 pm

Blacky123 wrote:Hi John, I wrote also the post with " RoBoard probably damaged by ESD here in the forum. I got a little shock when I wanted to disconnect the power from the Board, I assume it was a static discharge. The bord shut down and came never back to live.


In our experiences with several universities at Taiwan, there are three cases to break RoBoard:

1. plug the power supply inversely. (RoBoard has no protection for this.)
2. short the Vxx pins of high voltage (>> 5V) with any signal pin of COM ports, SPI, and I2C.
3. put uncarefully some conductor on RoBoard so that some components are shorted.

The ESD is a new issue for us, and we need to make some experiment to verify this.

For RoBoard's circuit diagram, anyone interested can email to tech@roboard.com. :)
Blacky123 wrote:Hi John, I wrote also the post with " RoBoard probably damaged by ESD here in the forum. I got a little shock when I wanted to disconnect the power from the Board, I assume it was a static discharge. The bord shut down and came never back to live.


In our experiences with several universities at Taiwan, there are three cases to break RoBoard:

1. plug the power supply inversely. (RoBoard has no protection for this.)
2. short the Vxx pins of high voltage (>> 5V) with any signal pin of COM ports, SPI, and I2C.
3. put uncarefully some conductor on RoBoard so that some components are shorted.

The ESD is a new issue for us, and we need to make some experiment to verify this.

For RoBoard's circuit diagram, anyone interested can email to tech@roboard.com. :)
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